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Support Article

Interaction item not getting created via email



Application is designed in such a way that if an email is received to a particular email ID from outside, the listener calls an activity and creates a work item and assigns to a workbasket. The listener works fine but the workitem does not get created.

Error Messages Error: You lack access required to execute RULE-OBJ-ACTIVITY

Steps to Reproduce

1. Create a listener.
2. Create an activity to be called as soon as an incoming email is received so that it creates an interaction item.

Root Cause

A privilege class in the activity is specified and this is causing the issue. 


This issue is resolved through the following Local-change: 

Removing the privilege class information from the activity (under security tab) has resolved the issue. 

Published June 12, 2015 - Updated October 8, 2020

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