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Support Article

Interaction is not closing with compatibilty



Interaction is not getting closed when compatibility setting are On.

Error Messages

Not Applicable.

Steps to Reproduce

1. Configure a Save or Cancel in a button in a menu.
2. Create one work object.
3. Click on Save or Cancel Button.

Root Cause

Upon verifying the generated markup for the Menu, it is found that for data-click attribute values were not getting generated.

Markup for reference.
<tr id="/contextMenu/ID1468231949218000" orientation="vertical" class="menuItem selected" aria-selected="true"><td id="ItemLeft" class="leftEdge" data-ctl="navigation" data-click="[,]"> </td><td id="ItemMiddle" tabindex="0" role="menuitem" class="middleBack" data-ctl="navigation" data-click="[,]">Save</td><td id="ItemRight" class="rightEdge" data-ctl="navigation" data-click="[,]"> </td></tr

One can see that the click events are not getting generated. 

On creating new menus without compatibility mode, data-click attribute values were generated.

<li class="menu-item menu-item-enabled" role="presentation"> 
<a href="#" onclick="pd(event);" class="menu-item-anchor " tabindex="-1" role="menuitem" data-ctl="" data-click="[[&quot;setUserStart&quot;,[&quot;SAVE&quot;]],[&quot;doSave&quot;,[false,&quot;:event&quot;,false]],[&quot;setUserStart&quot;,[&quot;CANCEL&quot;]],[&quot;doClose&quot;,[&quot;:event&quot;,null,null,false]]]"><span class="menu-item-title-wrap" data-click="."><span class="menu-item-title" data-click="..">Save</span></span></a></li


Here’s the explanation for the reported behavior:

Pega Platform 7.x does not support compatibility mode. In this case when compatibility mode is on system is using the old Menu control and the reported issue occurs.

User is suggested to remove the compatibility mode.

Published July 26, 2016 - Updated October 8, 2020

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