Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Interaction tasks cancelled turn green instead of orange



Interaction tasks canceled by clicking the X besides the task in the Interaction timer, display with the same styling as those tasks which are worked to completion. The Interaction tasks which are canceled turn green instead of orange.

The requirement is to visually distinguish between a cancelled or a closed task, and a succesfully completed task within the Interaction driver. This entails the following scenarios:
  • Click the X besides the task to display the Interaction task after it is cancelled or closed
  • Display the Interaction task after the task is cancelled or aborted from within the work objects local action (Cancel this work).

Error Messages

Not Applicable

Steps to Reproduce

  1. Add multiple tasks to an interaction.
  2. Close a task using the X icon.
  3. Cancel another task.
  4. Complete another task. Styling for all the tasks is the same.

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-298261, is created for consideration by Pega Product Management.

Published April 4, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us