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Support Article

Interactive chart is not working



On clicking an interactive chart in a report, the drilldown with the selected results does not open.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open a custom report.
  2. Select a Date range in the report filters to obtain results.
  3. Execute the report. The results display along with the chart which represents them.
  4. Scroll up or down the browser.
  5. Select one of the bars on the chart that represents the group of the results and click on it. The drilldown with the detailed results does not open.

Root Cause

A defect in Pegasystems’ code or rules.
In the FusionCharts used by Pega, the tool tips stop working on scrolling the browser. This also occurs for a few mouse interactions in the charts.


Update to Pega Platform 8.2.4.

Published October 26, 2019 - Updated December 2, 2021

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