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Support Article

"Inventory file collecting" feature does not work



"Inventory file collecting" feature does not work.
UI is hung and "Internet Explorer cannot display the webpage" error is shown.

Error Messages


Steps to Reproduce


Root Cause

According to site policy this environment does not have a direct access to the internet. So, hotfix catalog file cannot be obtained.


The current hotfix catalog can be downloaded from The first link halfway down the page will download it.

Published June 12, 2015 - Updated October 8, 2020

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