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Support Article

"Inventory file collecting" feature does not work

SA-9790

Summary



"Inventory file collecting" feature does not work.
UI is hung and "Internet Explorer cannot display the webpage" error is shown.


Error Messages



N/A

Steps to Reproduce



N/A

Root Cause



According to site policy this environment does not have a direct access to the internet. So, hotfix catalog file cannot be obtained.

Resolution



The current hotfix catalog can be downloaded from https://pdn.pega.com/support/prpc-update-manager. The first link halfway down the page will download it.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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