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Support Article

Irrelevant cases in worklist: PXW-123



There are a number of irrelevant workitems in user's worklist, which are created by the Wizard.
User is looking for a way to delete all these cases.

Error Messages

Not Applicable

Steps to Reproduce

1. In Designer studio, go to: Designer Studio > System > Refactor > Classess.
2. Select Delete a Class.
3. In the Wizard, click Cancel. The workitem will be created.

Root Cause

There is no option to withdraw a workobject related to these wizards.

Though the flow contains logic to withdraw the work-object on a ticket, there is no option to set the ticket.


Perform the following local-change:

1. Save as the Flow: DeleteClass from Class “PegaAccel-Management-Delete-Class” to the application ruleset.
2. Open the first assignment named “Select Class To Delete” and make changes in LocalActions tab same as the screenshot below.

3. Create a new FlowAction in the same class with name “WithdrawAction”.
4. In the “WithdrawAction” HTML tab, make changes so that it will be same as the screenshot below.

5. In the post activity of “WithdrawAction”, create a new activity and that activity should be like below.

Published March 28, 2018 - Updated October 8, 2020

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