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Support Article

Issue with accessing word template on few office locations



Customer installed HFIX-9907 for supporting Office 2013 on 6.3sp1. Post installation, one particular location users reported that they are getting an error while trying to load a word template.

Error Messages

Initialization failed. Could not open macro storage, Source location : False. Download DOT installer document

Steps to Reproduce

Install HFIX-9907
Use Office 2013
Launch a word template.

Root Cause

User has
 MS Office workgroup templates folder setup for all users. This location is read only, as it is shared among all the users. it seems that application is trying to write in this folder, which is creating error.


User Admin  created new location for workgroup templates for this account, which is equal to Personal templates folder (user templates) and given read write option to that folder, then issue got resolved".

Published January 31, 2016 - Updated October 8, 2020

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