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Support Article

Issue with AddAttachmentFromEmail activity



Multiple issues occur with the AddAttachmentFromEmail activity while using S3 as repository.

Issue 1
The Link-Attachment instance always holds pxStorageType as WbStorage as per the logic in the activity which is incorrect. This occurs in case of Email case processing.

Issue 2
User performs an obj-save on data-workattach-file page in one of the steps of the AddAttachmentFromEmail activity. The user performs a deferred save and also saves file into the repository (S3)

Is there any failure and message on the page message displays on the next step. The user cancels the previous deferred Save when the condition is True, sets the error message on the page and then resaves the file in the next step.

Issue 3
No handling for duplicate attachment coming in through an email as part of the activity.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an Email Listener which creates the case for incoming email
  2. Set the repository type to S3 in application
  3. Send the email to the Listener 
  4. Verify the Storage Type

Root Cause

A defect in Pegasystems’ code or rules.


This issue is addressed in the Pega 8.1.8 patch release.


Published April 15, 2020 - Updated December 2, 2021

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