Support Article
Issue with Ancillary Question Description
SA-8257
Summary
Visa disputes with Reason Code (RC) 53 and Condition Code (CC) 3 and 4 display the following Question text:
"Provide details why the merchandise or service was not as described, defective:"
This text is incorrect.
Visa disputes with RC 53 CC-3 or CC-4 should display the following text:
"Provide details why the merchandise or service was not as described, or defective:"
Error Messages
Not Applicable
Steps to Reproduce
1. Create a Visa case.
2. Select RC 53, CC-3, and submit.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-21489 for Pega Disputes and Payment Exceptions for Issuers, 6.1 SP2.
Tags:
Published May 20, 2016 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.