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Issue with Ancillary Question Description



Visa disputes with Reason Code (RC) 53 and Condition Code (CC) 3 and 4 display the following Question text:
"Provide details why the merchandise or service was not as described, defective:"

This text is incorrect.

Visa disputes with RC 53 CC-3 or CC-4 should display the following text:
"Provide details why the merchandise or service was not as described, or defective:"

Error Messages

Not Applicable

Steps to Reproduce

1. Create a Visa case.
2. Select RC 53, CC-3, and submit.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-21489 for Pega Disputes and Payment Exceptions for Issuers, 6.1 SP2.

Published May 20, 2016 - Updated December 2, 2021

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