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Support Article

Issue with downloading PDF



User is able to download a PDF for the first time. However, the download fails on downloading the PDF again. The activity is also not invoked. The Tracer fails, page hangs and records are unavailable in the logs.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

A software use or operation error.


Perform the following local-change:
Enable the Disable submit on refresh checkbox in the Refresh Harness action set on the Download button.


Published June 5, 2020 - Updated December 2, 2021

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