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Support Article

Issue with editing Contact name



Old value displays for Contact name while editing a task. In the Edit mode, the value is saved on creating a task or an activity. In the Read-only mode, the name of the contact displays directly. When user changes the Contact name after creating an activity or a task, the old value displays in the Edit mode and the updated value displays in the Read-only mode.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open Contact
  2. Go to Activities tab
  3. Select Tasks
  4. Click the + icon
  5. Create a task
  6. Return to Contact
  7. Edit the name and click Save
  8. Re-open the task
  9. Verify the value of RelatedTo. The updated contact name must reflect
  10. Click the Edit button
  11. Reverify the RelatedTo value. The old value displays
  12. Go to Clipboard
  13. Open pyWorkPage
  14. Verify the values of RelatedTo and RelatedToName

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-57769.


Published November 4, 2019 - Updated December 2, 2021

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