Support Article
Issue with editing Contact name
Summary
Old value displays for Contact name while editing a task. In the Edit mode, the value is saved on creating a task or an activity. In the Read-only mode, the name of the contact displays directly. When user changes the Contact name after creating an activity or a task, the old value displays in the Edit mode and the updated value displays in the Read-only mode.
Error Messages
Not Applicable
Steps to Reproduce
- Open Contact
- Go to Activities tab
- Select Tasks
- Click the + icon
- Create a task
- Return to Contact
- Edit the name and click Save
- Re-open the task
- Verify the value of RelatedTo. The updated contact name must reflect
- Click the Edit button
- Reverify the RelatedTo value. The old value displays
- Go to Clipboard
- Open pyWorkPage
- Verify the values of RelatedTo and RelatedToName
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-57769.
Published November 4, 2019 - Updated December 2, 2021
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