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Support Article

Issue in generating PDF after upgrading to Pega 7.3.1



The system generates a blank PDF when flow is run through Case Worker portal. This occurs post upgrade to Pega 7.3.1.

Error Messages

Not Applicable

Steps to Reproduce

Upgrade from Pega 7.2.2 to Pega 7.3.1

Root Cause

In Case Worker portal, markup starts as follows:
<div data-template-name='pxSection' data-template-instance-id='1524493192680000' CLASS='template-root-marker'><div id='1524493192681000' style='display:none'>
The section does not render in the Case Worker portal because template generation is enabled on the corresponding harness.


Perform the following local-change:
  • Set Template mode for Confirm harness to False.
  • Create multiple harnesses, one for portal flow and another for PDF flow and call them conditionally.


Published November 29, 2018 - Updated October 8, 2020

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