Support Article
Issue in generating PDF after upgrading to Pega 7.3.1
SA-56829
Summary
The system generates a blank PDF when flow is run through Case Worker portal. This occurs post upgrade to Pega 7.3.1.
Error Messages
Not Applicable
Steps to Reproduce
Upgrade from Pega 7.2.2 to Pega 7.3.1
Root Cause
In Case Worker portal, markup starts as follows:
<div data-template-name='pxSection' data-template-instance-id='1524493192680000' CLASS='template-root-marker'><div id='1524493192681000' style='display:none'>
The section does not render in the Case Worker portal because template generation is enabled on the corresponding harness.
Resolution
Perform the following local-change:- Set Template mode for Confirm harness to False.
- Create multiple harnesses, one for portal flow and another for PDF flow and call them conditionally.
Published November 29, 2018 - Updated October 8, 2020
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