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Support Article

Issue with Grid Pagination - Load More Option



Details of recently loaded items are not populated in the grid. However, the details appear when they are reopened.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add grid in section with load more pagination option.
  2. Run case and click load more option link.
  3. Select any item from newly loaded items. No details are loaded.
  4. Close the item and reopen it from grid.
  5. Observe that the details are populated.

Root Cause

A defect in Pegasystems' code or rules:
In Pagination while using load more option and clicking any of loaded items, pzInsKey is passed as empty for the first time. From second time onward key is passed. Data for the newly loaded rows is missing in changetracking data after loadmoreoption API is executed. Hence, it fails for the first time.


Apply HFix-31553.

Published January 26, 2017 - Updated October 8, 2020

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