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Support Article

Issue with RC 4854



Reason Code (RC) 4854 should have a 2713 Representment code defined in the RC rule. User should have option to select "Invalid Chargeback".

Error Messages

Not Applicable

Steps to Reproduce

1. Create a Representment case in Acquirer with the RC 2731.
2. You are unable to submit Representment for Reason Code (RC) 4854 due to the unavailability of Representment Qualifiers.

Root Cause

Invalid Chargeback Representment Code is missing for RC 4854.

RC 4854 should have a 2713 Representment code defined in the RC rule which is currently missing in the system.


Installing HFix-21581 resolves the issue.

Published May 12, 2015 - Updated October 8, 2020

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