Support Article
Issue for reason code 76 condition code 1-a
SA-11450
Summary
For reason code 76 condition code 1-a, the exhibit form is not generated.
The exhibit form questionnaire is not displayed conditionally based on the condition code selected in the Choose Reason Code (CRC) screen.
Error Messages
Not applicable.
Steps to Reproduce
1. Dispute a transaction
2. Go to the Choose Reason Code (CRC) screen. The exhibit form questionnaire is not displayed conditionally based on the condition code (76 condition code 1-a) selected.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
The activity “DefaultFastTrack” under “PegaCard-Sd-Dispute-Visa-International-“ class is to be updated to validate the document type containing name “Exhibit” as the document type is renamed from “FastTrack” to “Exhibit_RC76”. The exhibit form is updated to display the questions based on the condition code selection in the CRC screen.
Resolution
This issue is resolved by Hfix-22718.
Published July 22, 2015 - Updated October 8, 2020
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