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Support Article

Issue with Refresh operation




User performs an operation on a portal and goes to one of the open tabs. Refresh does not happen on clicking the most recently opened tab. However, refresh happens in a case only when the user reopens the tab through the left navigation.

Error Messages


Not Applicable


Steps to Reproduce

  1. Open the My Worklist tab 
  2. Open a workitem
  3. Perform an assignment
  4. Submit the workitem
  5. Go to My Workitems tab. The item is still open
  6. Click the left navigation. Tab refreshes and the item does not display

Root Cause

An issue in the custom application code or rules. Issue occurred after adding the 'Refresh when active' option to dynamic containers.


An enhancement request, FDBK-12901, is created for consideration by Pega Product Management. 




Published April 12, 2019 - Updated October 8, 2020

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