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Support Article

Issue on using OOTB Flow Action - AttachAFile



The Application uses OOTB Flow Action AttachAFile in a modal dialog called on click of a Button.
On choosing either Yes or No in the local action AttachAFile, and then on clicking a custom check box present in the same section (on-click of which the current section gets refreshed), the existing drop down and text area controls in the same section dissapear.

Error Messages

No error message but the Drop down and Text Area controls present in the section disappear on click of the custom checkbox Select All (which refreshes the current section on click).

Steps to Reproduce

Click on custom Button - Upload file.
Pop up local action appears for browsing attachment (Pega OOTB AttachAFile).
Click on Yes or No button in Local Action.
Click on custom checkbox Select All, which refreshes the current section on click.
The Drop down and Text Area controls present inthe section disappears on click of the custom checkbox Select All.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.

Checked the use case at the user end and could observe the reported behaviour only when the modal dialog is opened.
Actually here the form element's encoding is set to "multipart/form-data", even after the modal dialog closure.
This encrypts and sends all the input field elements in the form. We have a input field named read only, which is also sent during this process.
This read only parameter overrides the section read only, thereby causing the issue.


This issue is resolved by hotfix item Hfix-7370.

Published June 12, 2015 - Updated October 8, 2020

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