Support Article
Issue with verify correspondence Creation
SA-18255
Summary
In correspondence template if user selects the After create field as "Verify", then the verify Correspondence assignment creation is not occurring. User is using the Smart dispute frame work with Pega 7.1.7 version.
Error Messages
Not Application.
Steps to Reproduce
1.In Smart dispute, at initiate reason Code advisor Assignment, select the Pre-compliance from other actions.
2.Submit the assignment, then select the party and Template.
3.Edit the body of the correspondence, then the case should be route to reviewer to approve the changes.
Root Cause
Issue with custom Application code or Rules.
Resolution
Apply HFix-24143.
Published January 31, 2016 - Updated October 8, 2020
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