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Support Article

Issue with verify correspondence Creation



In correspondence template if user selects the After create field as "Verify", then the verify Correspondence assignment creation is not occurring. User is using the Smart dispute frame work with Pega 7.1.7 version.

Error Messages

Not Application.

Steps to Reproduce

1.In Smart dispute, at initiate reason Code advisor Assignment, select the Pre-compliance from other actions.
2.Submit the assignment, then select the party and Template.
3.Edit the body of the correspondence, then the case should be route to reviewer to approve the changes.

Root Cause

Issue with custom Application code or Rules.


Apply HFix-24143.



Published January 31, 2016 - Updated October 8, 2020

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