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Support Article

Issue with warranty framework when upgraded to 7.2



When the warranty version 7.11 is installed on the Pega 7.2, the Repair Order process in manufacturing layer is blocked. After a serial number is selected the corresponding warranty details are not populated.

Error Messages

The warranty details will not be populated on the right side

Steps to Reproduce

Login to the manufacturing system with login mfgdealer/install where the warranty 7.11 is installed on 7.2 warranty.
Initiate a new Repair order process.
Select a serial number
The warranty details will not be populated

Root Cause

A defect in Pegasystems’ code or rules 


Apply HFix-26930

Description of Changes

1. Passed parameter FirstStartDate to GetActiveWarranty Decision Tree rule and changed Top.FirstStartDate to Param.FirstStartDate. 
2. Removed Refresh Condition on section include of WarrantyDetails in ProductInformation section

Published April 1, 2016 - Updated December 2, 2021

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