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Support Article

Item submitted offline is not removed from the D_pyUserWorkList



User submits a case when offline and goes online. The item is not removed from the D_pyUserWorkList. The item is not removed after performing a sync.

Error Messages

Not Applicable

Steps to Reproduce

  1. Go offline
  2. Submit a case
  3. Go online. The item is not removed from the D_pyUserWorkList

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-47047.


Published January 18, 2019 - Updated October 8, 2020

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