Support Article
Item submitted offline is not removed from the D_pyUserWorkList
SA-66287
Summary
User submits a case when offline and goes online. The item is not removed from the D_pyUserWorkList. The item is not removed after performing a sync.
Error Messages
Not Applicable
Steps to Reproduce
- Go offline
- Submit a case
- Go online. The item is not removed from the D_pyUserWorkList
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-47047.
Published January 18, 2019 - Updated October 8, 2020
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