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Support Article

JAWS does not read paragraph content, tooltip, and sort status



On enabling accessibility and using JAWS 14, JAWS does not read the following,
  1. paragraph content in a dynamic layout (with header Type as Bar) while navigating using the Tab key. 
  2. tooltip for links.
  3. sorting status of the grid columns.

Error Messages

Not Applicable

Steps to Reproduce

Log in as an accessibility user and navigate through the screen using tabs. JAWS does not read the below:
  1. Paragraph content in Dynamic Layout (with header Type as Bar)
  2. Tooltip for links
  3. Sorting status of the grid columns 

Root Cause

  1. Tabbing sets the focus to the header of the dynamic layout and not the content.
  2. JAWS 14 does not support reading of tooltips for links.
  3. Tabindex is not set to the correct element.


Perform the following local-changes,
  1. Use arrow icons to set focus to the paragraph content. JAWS now reads out the content. 
  2. Upgrade JAWS software to a higher version to read out the tooltips for links.
  3. Apply HFix-23715 to read out the sort status.

Published July 23, 2018 - Updated October 8, 2020

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