Support Article
JAWS doesnt read autocomplete field on screen as expected in IE
SA-47796
Summary
With Job Access With Speech (JAWS) active and Internet Explorer 11, when using arrow keys to read through all fields on the screen and eventually reaching the autocomplete field, there is no way to exit using arrow keys.
Pressing the arrow keys will say 'Edit', followed by whatever text is within that autocomplete.
The only way to get out of the field is to press INSERT+Z or ESC again, for JAWS to continue reading the next set of fields.
Error Messages
Not Applicable
Steps to Reproduce
1. Turn JAWS 17 ON.
2. Bring up a screen with several fields including an autocomplete.
3. Make sure you are in the JAWS virtual cursor mode (INSERT+Z toggles virtual cursor mode ON/OFF).
4. Start from the first field and keep pressing down arrow, listen to what JAWS says.
5. Observe when pressing down arrow, even though the focus is inside the first field, JAWS still reads out every label field after it. (In this virtual cursor mode, users can use the arrow keys to read through the document opened by the Internet Explorer, even though the caret on the screen does not move).
Eventually it arrives at the autocomplete field. Keep pressing down arrow, it will be stuck inside this field. You keep pressing down arrow but JAWS keeps repeating EDIT EDIT EDIT...
Root Cause
This issue was determined to be a product enhancement request.
Resolution
An enhancement request, FDBK-23658, has been created for consideration by Pega Product Management.
Published January 12, 2018 - Updated October 8, 2020
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