SA-23028

Summary

One of the production Java Virtual Machines (JVMs) hung and crashed after multiple thread dumps (21 in total) throughout the day.

Error Messages

"WebContainer : 25" Id=500913 in RUNNABLE
BlockedCount : 59, BlockedTime : -1, WaitedCount : 318725, WaitedTime : -1
at java.util.HashMap.put(HashMap.java:523)
at
com.pegarules.generated.xml.ra_action_default_resolvenamesresult_0648320271cabfd5e9b8b17aa78b6fa7.substitutionHelper_375(ra_action_default_resolvenamesresult_0648320271cabfd5e9b8b17aa78b6fa7.java:3100)
.
.

Steps to Reproduce

There is no specific use case to replicate this issue.

Root Cause

A defect in Pegasystems’ code or rules.

Resolution

Apply HFix-27359.