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Support Article

Large number of queue items are not processed



Queue items are not processed when there are about 2 million queue items per day.

Error Messages

An error occurred on executing the query for the report definition - There was a problem getting a list: code: 0 SQLState: 57014 Message: ERROR: canceling statement due to user request 
DatabaseException caused by prior exception: org.postgresql.util.PSQLException: ERROR: canceling statement due to user request 
| SQL Code: 0 | SQL State: 57014 

Steps to Reproduce

Not Applicable

Root Cause

A defect in Pegasystems’ code or rules.


As a local-change, enable the AUTOVACUUM setting.

Published August 15, 2019 - Updated December 2, 2021

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