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Support Article

Large number of queue items are not processed

SA-79529

Summary



Queue items are not processed when there are about 2 million queue items per day.


Error Messages



An error occurred on executing the query for the report definition -  
com.pega.pegarules.pub.database.DatabaseException: There was a problem getting a list: code: 0 SQLState: 57014 Message: ERROR: canceling statement due to user request 
DatabaseException caused by prior exception: org.postgresql.util.PSQLException: ERROR: canceling statement due to user request 
| SQL Code: 0 | SQL State: 57014 



Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



As a local-change, enable the AUTOVACUUM setting.

Published August 15, 2019 - Updated December 2, 2021

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