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Support Article

Latency while adding task

SA-44163

Summary



When an Interaction is created or opened from the WorkList, when Add Task is clicked it takes at times 40-50 second to load the modal window with the tasks being selected. Very large number of pega0017 alerts which are being throttled.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a new Call / Research Interaction or open an existing Call/Research Interaction from the worklist.
  2. Create any tab on the Member/Provider Composite.
  3. Click Add Task button.


Root Cause



Not Applicable

Resolution



Increase the MRU/Property Reference cache to at least 100,000 and monitor the pegarules alert log.

Create a new Data Admin System Setting instance:
  • Owning Ruleset: Pega-Engine
  • Setting purpose: prconfig/collections/mru/PropertyReference/instancecountlimit/default
  • Value: 100000
If still witnessing the Pega0017 Alerts, then increase the value again approximately to 150 K.

Suggest Edit

Published March 13, 2018 - Updated December 2, 2021

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