Support Article
Latency while adding task
SA-44163
Summary
When an Interaction is created or opened from the WorkList, when Add Task is clicked it takes at times 40-50 second to load the modal window with the tasks being selected. Very large number of pega0017 alerts which are being throttled.
Error Messages
Not Applicable
Steps to Reproduce
- Create a new Call / Research Interaction or open an existing Call/Research Interaction from the worklist.
- Create any tab on the Member/Provider Composite.
- Click Add Task button.
Root Cause
Not Applicable
Resolution
Increase the MRU/Property Reference cache to at least 100,000 and monitor the pegarules alert log.
Create a new Data Admin System Setting instance:
- Owning Ruleset: Pega-Engine
- Setting purpose: prconfig/collections/mru/PropertyReference/instancecountlimit/default
- Value: 100000
If still witnessing the Pega0017 Alerts, then increase the value again approximately to 150 K.
Published March 13, 2018 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.