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Support Article

Launching KM Help portal requires more than 40 seconds

SA-83275

Summary



Knowledge Management (KM) Help portal requires more than 40 seconds to load when it is launched from the Designer Studio. The operator is a clone of the out-of-the-box KMsysadmin operator. 

Error Messages


Not Applicable    


Steps to Reproduce

Launch the KM Help portal directly or from the Designer Studio.     


Root Cause



Incorrect operator was cloned for the external usage. 

Resolution



Here’s the explanation for the reported behavior: It is mandatory to use KMDisplayHelpPortal as the starting activity for the external operators. 

 

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Published December 2, 2021

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