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Support Article

Launching service case does not call configured JavaScript event



On launching a service case as mashup and clicking  the Cancel button, the mashup screen closes without any other event and does not call the configured JavaScript event function.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a mashup script
  2. Configure on close function in mashup script as below:
    data-pega-event-onclose = "mycustomFunction" 
  3. Call mashup script in a modal window

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Add the below statements next to the pzIncludeMashupScripts tag:

    pega.Mashup.Communicator.register( pega.Mashup.hostActionsProcessor);

Published October 30, 2018 - Updated December 2, 2021

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