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Support Article

Layout Visibility Condition(expression) does not work



There is a visible condition on the layout where user check the property “IsClaimLOBAccessible” is false. 

Inspite of this condittion, nowhere the property “IsClaimLOBAccessible” is set. So, the property is blank in the Clipboard as well.

User gets a warning message without entering any data.

Error Messages

You are not entitled to access Claim.

Steps to Reproduce

1. Create a section with a layout. 

2. Have a visibility condition on the layout where user check the property “IsClaimLOBAccessible” is false.


3. Run the flow with the above section and check the visibility.

Root Cause

The reported behaviour is a design change and this is a backward compatibility issue.The condition does not work when 'False' keyword is used.


The visible when expression can be fixed using “not true” or quoting the false keyword to force a String comparison.

For example: “IsClaimLOBAccessible” set to "False" (keyword in quotes) or “IsClaimLOBAccessible” set to not true.

Published January 31, 2016 - Updated October 8, 2020

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