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Support Article

Left panel in the Case Manager portal collapses on click



Left panel in the Case Manager portal collapses on click and unable to expand the screen back.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the Case Manager portal
  2. In the Manager Portal Harness, that is, Harness : pyCaseManager7, in the left panel of the screen layout check the 'User resizable' check box

  3. Navigate to the Skin rule add the settings for Panel Seperator

  4. Click the Case Manager portal

Root Cause

A defect in Pegasystems’ code or rules. Scroll bar does not display when the side bar has large number of items.


Perform the following local-change:

Add the below style script in UserWorkForm :

.screen-layout.screen-layout-header_left > .screen-layout-region-main { 
overflow-y: hidden; 

.screen-layout.screen-layout-header_left > aside.screen-layout-region-main > .screen-layout-region-content { 
overflow-y: auto; 
height:calc(100% - 10px) !important; 


Published July 23, 2018 - Updated October 8, 2020

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