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Support Article

Live UI does not work properly after upgrading



Live User Interface (UI) option does not work properly after application was upgraded from PRPC 6.2 to Pega 7.1.7. The portal goes blank in Chrome when Live UI is disabled.

Error Messages

Not Applicable

Steps to Reproduce

1. Open Case manager portal.
2. Click Live UI to check rule details.
3. Disable Live UI by clicking it.

Root Cause

A software use or operation error:
Old pycasemanager portal was used.


Use the new pyCasemanager7 instead of the old pyCasemanager. The old pyCaseManager uses pyCaseManagement Harness, which has deprecated controls like workarea. EndUser62 does not have styles for responsiveness, which prevents the portal from rendering properly on latest browsers and devices.

Published May 16, 2016 - Updated October 8, 2020

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