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Support Article

Loading.. message displays instead of work item ID

SA-71213

Summary



The message 'Loading..' displays instead of the work item ID and all the action events on the screen do not work.


Error Messages



Uncaught Type Error : F is not a function..


Steps to Reproduce

  1. Locate the work item grid on the dashboard.
  2. Click the work item ID to open the work item.


Root Cause



A defect or configuration issue in the operating environment.
The work item has a large data property which must be displayed in the Rich Text Editor (RTE). To fetch the data, the system used User Defined Functions (UDF)  to read the property values from within the BLOBs. Due to corruption of the UDFs, the data is corrupted and special characters display. The RTE cannot handle these characters. Therefore, compilation issues occur at the JavaScript level and the form does not load completely.



Resolution



Make the following change to the operating environment to skip the UDFs while retrieving the data:

Expose the properties to a Character Large OBject (CLOB) column in the Oracle database.


 
Suggest Edit

Published January 20, 2019 - Updated October 8, 2020

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