Support Article
LoadServiceItems activity displays InvalidParameterExceptioncom
KCP-542
Summary
On invoking the LoadServiceItems activity from the CPMOpenServiceItemInfoByContact section, InvalidParameterExceptioncom error occurs.
Error Messages
om.pega.pegarules.pub.clipboard.InvalidParameterExceptioncom.pega.pegarules.data.internal.clipboard.ClipboardPageBase.setName!1703:com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.setName!113:com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getPage!1151:com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getDirectPage!747:com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage!366:com.pega.pegarules.sess...
Rules Causing this Behavior
Rule Type Rule-Obj-Activity
Occurrences 1
Class Name WORK-
Activity Name LOADSERVICEITEMS
Steps to Reproduce
- Log in to the Pega Customer Service for Insurance.
- Navigate to the landing page or search for some cases.
Root Cause
A defect in Pegasystems’ code or rules.
Performance degraded due to LoadServiceItems activity on deferred load in the CPMOpenServiceItemInfoByContact section.
Resolution
Apply HFix-62659.
Published December 2, 2021
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