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Support Article

LoadServiceItems activity displays InvalidParameterExceptioncom



On invoking the LoadServiceItems activity from the CPMOpenServiceItemInfoByContact section, InvalidParameterExceptioncom error occurs.

Error Messages!!113:com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getPage!1151:com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getDirectPage!747:com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage!366:com.pega.pegarules.sess...

Rules Causing this Behavior

Rule Type  Rule-Obj-Activity                    

Occurrences   1                                                   

Class Name   WORK-


Steps to Reproduce

  1. Log in to the Pega Customer Service for Insurance.
  2. Navigate to the landing page or search for some cases.

Root Cause

A defect in Pegasystems’ code or rules. 
Performance degraded due to LoadServiceItems activity on deferred load in the CPMOpenServiceItemInfoByContact section.


Apply HFix-62659.

Published December 2, 2021

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