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Support Article

Localization fails for ActionPrompt for collapsible section



Customer have localized the text "click to collapse" using a field value.

In a collapsible section, the translated text renders the first time when they hover over the collapse button of the section. Once they collapse the section and hover over it again, it displays both the original text and the translated text of "Click to Collapse" instead of translated text of "click to expand" in the tool tip.

Error Messages

Not Applicable

Steps to Reproduce

1) Localize the action prompt for "Click to collapse".
2) Include a section and configure it as collapsible.
3) Hover over the section header, now it works fine.
4) Once collapsed the section, do Hover over the section header, it will display both the original and translated text in the tool tip

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. There is extra whitespace at the end of the strings "Click to expand" and "Click to Collapse" in the HTML fragment "WorkFormStandard" by which whenever on Hover over the collapse/expand button the localization does not pick the right localized value for these strings.


This issue is scheduled to be resolved in update release ML8. Customer is ready to upgrade to ML8, hence closing the SR as of now.

Published January 31, 2016 - Updated October 8, 2020

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