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Support Article

Log out action does not work in a SSO enabled environment

SA-50578

Summary



The log out action does not work in a single sign-on (SSO) enabled environment. The action redirects the user to the application instead of logging off. However, this works in a non-SSO enabled environment.


Error Messages



Not Applicable.


Steps to Reproduce



Click Logout in a SSO enabled environment.


Root Cause



An issue in the custom application code or rules. Web-Session-Return HTML stream was overridden with the custom code.

Below is the <META> tag in the Pega 7.2.2 default Web-Session-Return HTML stream:

<META http-equiv="refresh" content="0;URL=<pega:reference name="$save(servURL)" />">

The Meta tag was incorrectly configured as below:

<META http-equiv="refresh" content="0;URL=https://web.uat1.abc.com" />



Resolution

Perform the following local-change:

Update the Web-Session-Return stream to refer directly to the SSO log-off page using a Meta tag.

For example,

<META http-equiv="refresh" content="0;URL="https://abclogin-dev.abc.net/siteminderagent/ssologout/Logout.html" />


Suggest Edit

Published March 29, 2018 - Updated October 8, 2020

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