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Support Article

Log out action does not work in a SSO enabled environment



The log out action does not work in a single sign-on (SSO) enabled environment. The action redirects the user to the application instead of logging off. However, this works in a non-SSO enabled environment.

Error Messages

Not Applicable.

Steps to Reproduce

Click Logout in a SSO enabled environment.

Root Cause

An issue in the custom application code or rules. Web-Session-Return HTML stream was overridden with the custom code.

Below is the <META> tag in the Pega 7.2.2 default Web-Session-Return HTML stream:

<META http-equiv="refresh" content="0;URL=<pega:reference name="$save(servURL)" />">

The Meta tag was incorrectly configured as below:

<META http-equiv="refresh" content="0;URL=" />


Perform the following local-change:

Update the Web-Session-Return stream to refer directly to the SSO log-off page using a Meta tag.

For example,

<META http-equiv="refresh" content="0;URL="" />

Published March 29, 2018 - Updated October 8, 2020

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