Support Article
Log Section not getting displayed in Review
SA-23729
Summary
Open any interaction from Recent work list. Log section is not getting displayed.
Error Messages
Not Applicable.
Steps to Reproduce
1.Open any interaction from Recent Work.
2.Observe that Log section is not getting displayed.
Root Cause
An issue in the custom application code or rules
User system was upgraded from Pega 6.x to Pega 7.x
In Pega 6.x for CPM for Health Care there was CALogList section for displaying the relevant intent tasks for an interaction, when opened in review mode.
In CPM for HC one no longer refer to CALoglist section. Now, CPMReviewCasesInteraction is referred.
Resolution
Perform the following local-change:
Refer sectionCPMReviewCasesInteraction and make corresponding changes accordingly.
Published June 4, 2016 - Updated December 2, 2021
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