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Support Article

Log usage data - average response time not updated in AES



You see that there is no data present in response time reports in AES from monitored nodes. Data being received for ALERT messages and general Health information is being updated on the Health tab of the AES portal.

Error Messages

154 [ PegaRULES-Batch-1] [ STANDARD] [ PegaRULES:07.10] (sageData.PegaAESRemote_.Action) DEBUG - Running step 1_circum0
154 [ PegaRULES-Batch-1] [ STANDARD] [ PegaRULES:07.10] (sageData.PegaAESRemote_.Action) DEBUG - Running step 2_circum0
154 [ PegaRULES-Batch-1] [ STANDARD] [ PegaRULES:07.10] (sageData.PegaAESRemote_.Action) DEBUG - PegaAESRemote.PushLogUsageData: Error unable to find appender to use

Steps to Reproduce

  1. Open AES portal as aesuser.
  2. View response time reports from Reports tab.
  3. The Scorecard reports are also missing Response Time data.

Root Cause

The root cause of this problem is defect/misconfiguration in the operating environment. 


In order for Pega7 monitored nodes to send information to AES, uncomment the following entries in prlogging.xml (these are commented by default):

<!-- Example of sending real-time information to AES
                                <appender-ref ref="EXCEPTION-ASYNC"/> 
                                <appender-ref ref="HEALTH-ASYNC"/>
<!-- Example of sending real-time information to AES     
                                <appender-ref ref="AES-ALERT-MSG"/>

Create the following two Dynamic System Settings in the monitored node and replace ‘3eaa1209ed9b00922e867aafe8599fc0’ with the monitored Node ID.

Owning Ruleset: PegaAESRemote
Purpose: 3eaa1209ed9b00922e867aafe8599fc0:altSOAPURL
Value: http://AESServer:port/prwe/PRSOAPServlet

Owning Ruleset: PegaAESRemote
Purpose: 3eaa1209ed9b00922e867aafe8599fc0:SOAPAppenderEnabled
Value: true

For PushLogUsageData 
to be sent successfully, add below DSS

Owning Ruleset: PegaAESRemote
Purpose: aessetting/perfstatmode
Value: PUSH

Published April 20, 2015 - Updated December 2, 2021

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