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Support Article

Low performance of Export to PDF on report definition

SA-67516

Summary



Export to PDF on a report definition takes more than two minutes. Unable to export results to a PDF file if the report fetches more than 20 records while running a report definition. Results do not display. 

Error Messages



Not Applicable    


Steps to Reproduce

  1. Run a report definition
  2. Click Actions
  3. Use Export to PDF to export results to a PDF file


Root Cause



A defect in Pegasystems’ code or rules.

Resolution

  1. Apply HFix-47820
  2. Import pd4ml3100.PRPC.1.jar provided by the Global Customer Support
Suggest Edit

Published January 10, 2019 - Updated October 8, 2020

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