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Support Article

Madatory check is not working in Rich Text Editor control

SA-20650

Summary



Mandatory field validation is triggered on client side but 'X' symbol is not appearing for RTE control.

Error Messages



Not applicable

Steps to Reproduce



Step 1 : Create a section and add RTE Control. Check the required field check box.

Step 2: Submit the form without entering value for RTE.

Root Cause



A defect in Pegasystems’ code or rules.
The issue is side effect of a Hfix given only in 6.2 sp2. There is code in createErrorMarker function of pega_validators js to set left style on icon error by taking it from the control. As in case of RTE the element will be a hidden textarea with left -9999, It causes the icon to disappear.

Resolution

1. The changes in Hotfix-26303 were made by skipping adding left style to the RTE's error icon in createErrorMarker function in PEGA_VALIDATORS js.
2. Additionally the following local change also resolved the issue:
Work around is to always give the RTE's error icon a left of 0px. 
Add the following style to UserWorkForm: 
<style> 
#yahoo-com .iconError{ 
left:0px !important; 

</style>

Suggest Edit

Published March 16, 2016 - Updated October 8, 2020

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