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Marketing Offers are not closed due to a mismatch of CustomerID



Marketing Offers are not closed due to a mismatch of CustomerID value. This occurs post update to Pega Collections 7.3.1.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Update from Pega Collections 7.2.2 to Pega Collections 7.3.1
  2. Attempt to close a Marketing Offer

Root Cause

A defect or configuration issue in the operating environment. 
A change is made in the ProcessWSRequest activity in step 11.2 which resulted in the issue.


Apply HFix-45104.


Published July 23, 2018 - Updated December 2, 2021

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