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Support Article

Mashup loads incorrectly when email address contains apostrophe




Mashup is used by the client and the end user email address is used by the  UserIdentifier in the data-pega-action-param-parameters. The Mashup loads incorrectly when the email address contains an apostrophe.

For example, Mary_O'[email protected].

Error Messages thrown to the digital delivery logs with a java stack trace

Steps to Reproduce


Access a mashup where the data-pega-action-param-parameters="{UserIdentifier:'Mary_O'[email protected]'}".

Root Cause

The content of the parameter value contained a single quote, the same character that was used to encase the parameter value. Hence, issues related to parameter parsing occur. The value of the UserIdentifier is rendered by a JSP or other type of include during the design time. The content may contain a special character during runtime.


Perform the following local-change:
Use the Mashup databinding.

For example,


function dataFromPage(key){
    if (key == "UserID"){
      return "Mary_O'[email protected]";


Div Attributes:




Published April 4, 2019 - Updated October 8, 2020

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