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Support Article

Mashup: Logins not working in Production



Mashup gadget is configured properly and in all environments the configurations is the same. In all environment except for Production the login works fine and the Mashup rendered correctly. In Production the PRPC login screen is shown.

Error Messages

No exceptions in log file or on login screen.

Steps to Reproduce

  1. In production set the system level to 5 - Production
  2. Use the OTB Code-Security.IACAuthentication Activity

Root Cause

In the OTB Code-Security.IACAuthentication acitivity Step 1 has a condition looking at the system level. If the system level is "5" then the UserIdentifier parameter forced to be set by a HTTP header of pyUserIdentifier.

Code used:



It's assumed that when doing a Mashup implementation modifications will be made to the Code-Security.IACAuthentication activity to support any custom SSO required for the application.

Step 1 should commented out if the environment setup is not passing the userid in a HTTP Header regardless of system level.

Published February 21, 2017 - Updated October 8, 2020

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