Support Article
MasterCard secure code fraud liability shift
SA-21962
Summary
The Reason Code Advisor (RCA) is returning a fraud reason code incorrectly. The transaction falls under the MasterCard Secure Code (UCAF) liability shift program so the RCA should have provided the standard information about no reason code being determined. However, the RCA is returning RC 4837, 4863 incorrectly.
Error Messages
Not Applicable.
Steps to Reproduce
In the Pega Case Manager portal, open a case. The reason code details show the below error:
4863 - Cardholder Does not Recognize-Potential Fraud
Root Cause
The RCA actually returned a fraud reason code but it should not have been in this case. The transaction falls under the MasterCard Secure Code (UCAF) liability shift program so the RCA should have provided the standard information about no reason code being determined.
Resolution
Apply HFix-26447.
Tags:
Published April 15, 2016 - Updated October 8, 2020
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