Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Menu options not listed on clicking the Gear icon



In the Public reports, on clicking the Gear icon, the Menu does not list the options such as, Schedule, Edit, Copy etc.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Case Manager portal.
  2. Open the reports.
  3. Click the Gear icon beside the Report name.

Root Cause

An issue in the custom application code or rules.


Perform the following local-change:
  1. Since pzRBCategories7 is a final rule, create a new section which implements the same feature.
  2. Customize the Visibility When condition of the Gear icon Menu based on the requirement.

Published April 11, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us