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Support Article

Missing advise customer text - for RC4808 CC5

SA-2923

Summary



Answer "No" to "Did the Issuer review the authorization log and the authorization was declined or only authorized for a partial amount?" while in AAQ page of reason code for RC4808 CC5.
The following text should dynamically appear.
"This chargeback may be used only if an authorization attempt was made and not authorized/declined or an authorization was required and not obtained. Please select another reason code or option."


Error Messages



NA


Steps to Reproduce



Login to Pega search MC account - select transactoin to dispute
Select RC4808, CC5 "Multiple Authorizations"
Answer all ancillary questions
Answer "No" to "Has the Issuer reviewed the authorization log and the authorization was declined or only authorized for a partial amount?" no dynamic text appears.


Root Cause



Advice text was not appearing on ancillary questions page for RC 4808-5: "This chargeback may be used only if an authorization attempt was made and not authorized/declined or an authorization was required and not obtained. Please select another reason code or option."


Resolution



HFix-10125 Resolves the issue
 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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