Support Article

Mobile IPA file Download is failing

SA-28706

Summary



After generating Mobile Build from application, when user scanned the bar code from mobile, download is failing and throwing error "“Failed to Install IOS Application : failed to load URL in Browser (about:Blank) with error 7 : the Certificate for this server is Invalid, you might be connecting to the a server that is pretending to be “servername.domain.com” which could put confidential information at risk.” As part of the SSL certificate installation, user have installed certificate and are  able to access Pega server over Https from desktop, but not from mobile browser.


Error Messages



“Failed to Install IOS Application : failed to load URL in Browser (about:Blank) with error 7 : the Certificate for this server is Invalid, you might be connecting to the a server that is pretending tobe  “servername.domain.com” which could put your confidential information at risk.”


Steps to Reproduce



Scan the barcode from pega mobile application


Root Cause



The issue in the operating environment. The mobile device used by the user to scan the barcode and install the IOS mobile Application, doesn't have the source Application server certificates in the trust store. In terms of the Apple mobile device, It doesn't have any profiles configured in the General-->Profiles & Device management section. 

Resolution


User was suggested to install the Pega Application server certificate on the mobile deice and then scan the mobile application barcode. One way to install the certificate is to attache the certificate in an e-mail and send. Then open the e-mail on the device and click the certificate attachment to start the certificate installation. After the installation there should be a profile entry in the IOS mobile device General-->Profiles & Device management section corresponding to the application server.

 

Published September 30, 2016 - Updated October 6, 2016

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