Support Article
Mobile log in fails with error when worklist is empty
SA-56022
Summary
Mobile log in fails with error when worklist is empty.
Error Messages
ERROR|JS: clientstorehelper.open() 'ASSIGN-' '*' failed
ERROR|JS: clientstorehelper.open() getAllAssignments failed
Steps to Reproduce
Log in to the mobile application and ensure that there are no items in the worklist.Root Cause
A defect in Pegasystems’ code or rules. The assignments were loaded by selecting all the items by 'ASSIGN-' category instead of by loading the worklist page.
Resolution
Apply HFix-43318. This changes the console.error to a warning in this scenario and ensures the exception handler does not stop the processing while encountering this particular use case.Published April 27, 2018 - Updated October 8, 2020
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