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Support Article

Mobile screen freezes when accessing cases from Recent Items



In a hybrid mobile app, when recent cases are reopened from the Recent Items section, the device screen freezes.

Error Messages

No error messages.

Steps to Reproduce

In multi-document mode:

1. Open a work object (WO) from the worklist.
2. Open another WO from the "Recent Items" list.
3.  Now open the originally opened WO.

The screen is frozen.

Root Cause

Multi-document "iFramed" dynamic container is not supported in a hybrid mobile app.


Switch to frameless single document mode in the dynamic container.


Published May 27, 2016 - Updated October 8, 2020

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