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Support Article

More than 60 seconds is required to load 1000 articles



As the number of articles in a category increases, the time taken to load articles increases significantly. In the tested scenario, more than 60 seconds is required to load 1000 articles of a category with Pagination enabled.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to Pega Knowledge as kmsysadmin
  2. Create a new category
  3. Upload 1000 articles to the category using the import content feature
  4. Publish the articles
  5. Preview Classic help site
  6. Click the new category created in step 1
  7. Preview Tiles help site. Screen loads after a significant amount of time after the action is performed in step 3 and step 4

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-56319. 


Published December 2, 2021

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