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Support Article

Multiple LiveChat Interactions referenced by same ConversationID

SA-89941

Summary



Multiple LiveChat Interaction IDs are referenced by the same ConversationID.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to Pega Customer Service (CS) as a Customer Service Representative (CSR).
  2. Initiate a transfer to a queue.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-56574.
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Published December 2, 2021

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