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Support Article

My Reports tab of CPM Interaction Portal is taking long time

SA-23139

Summary



My Reports tab of CPM Interaction portal is taking lot of time to load.
Database used is SQL server.


Based on the analysis it is found that the report definition used to get list of Categories and list of shortcuts are taking more time - for example - pzRBAllCategories and pzRBCategoryShortcuts.
Total time taken to load the reports harness is around two minutes.

User requires suggestion on why it is taking more time and what would be the ideal solution?

 


Error Messages



At times user is getting time out error exceeding 100 seconds.

Note: User has increased the report retrieval settings from 30 seconds to 100 seconds to avoid this issue.


Steps to Reproduce



Click on My Reports from CPM Interaction portal, it is taking more than a minute to load.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Perform the following local-change:

Ask the database administrator to run sp_updatestats on SQL server.

 

Suggest Edit

Published May 14, 2016 - Updated October 8, 2020

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